Refund policy

We are not offering refunds at this time. We will offer in store credit for eligible items. Please contact us at winnieandroan@gmail.com for more information. 

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. 

To be eligible for a return, the item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. 

To start a return, please contact us at winnieandroan@gmail.com. Please note that returns will need to be sent to the following address: 4409 Lake Drive Coalhurst, AB, T0L 0V2 Canada. 

If the return is accepted, we will send a return shipping label, as well as instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted. 

You may always contact us with any questions at winnieandroan@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

In Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the credit was approved or not. If approved, you’ll be automatically offered a credit on our website. If you have any questions or concerns, please reach out to us at winnieandroan@gmail.com